Last Updated: September 24, 2026
1. Ordering & Payment
1.1 What payment methods do you accept? We accept Visa, Mastercard, American Express, and Discover. All payments are processed securely through PCI-DSS-compliant gateways with SSL encryption.
1.2 When will I be charged? Your payment method is charged at the moment you complete checkout.
1.3 Can I modify or cancel my order? Yes. You can request changes or cancellation within 24 hours of placing your order, provided it has not yet entered our fulfillment process. Contact us at info@grandiscover.us or (773) 637-4000.
2. Shipping & Delivery
2.1 Where do you ship from? We ship from Chicago, Illinois. All orders are fulfilled from our U.S.-based location.
2.2 Do you offer free shipping? Yes. We offer free standard shipping on all orders within the contiguous United States — no minimum purchase required.
2.3 How long does delivery take? Order processing takes 1–3 business days, and shipping takes 3–5 business days after dispatch. Total estimated delivery is 4–8 business days from the date of purchase.
2.4 How do I track my order? Once your order ships, you'll receive a shipping confirmation email with a tracking number and a direct link to the carrier's tracking page.
2.5 Where do you ship to? We ship to the contiguous (lower 48) United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
3. Returns & Refunds
3.1 What is your return policy? You may request a return within 30 calendar days of delivery. Items must be unused, unworn, and returned in original packaging with all tags attached.
3.2 How do I start a return? Email us at info@grandiscover.us or call (773) 637-4000 with your order number. Once approved, we'll send you a prepaid return shipping label.
3.3 Is return shipping free? Yes. Gran Discover covers 100% of return shipping costs on all approved returns. We never charge restocking fees.
3.4 How long do refunds take? Approved refunds are issued to your original payment method within 10 business days.
3.5 Can I exchange for a different size? Yes. Exchanges are available within 30 days of delivery, subject to availability, at no additional cost.
4. Sizing & Products
4.1 How do I choose the right size? Use our Size Guide to compare your body measurements (bust, waist, hips) with our size chart. If you need help, contact our support team before ordering.
4.2 What if the item I received is damaged or incorrect? Contact us within 5 business days of delivery with your order number and photos. We'll provide a free prepaid return label and send a replacement or full refund.
5. Contact & Support
5.1 How can I contact Gran Discover? Phone: (773) 637-4000 Email: info@grandiscover.us Address: 5657 W Belmont Ave, Chicago, IL 60634, USA Business Hours: Monday to Sunday, 9:00 AM – 6:00 PM
This FAQ is provided for general reference. For full details, please review our Shipping Policy, Refund and Return Policy, Payment Policy, and Terms of Service.