Refund policy

Last Updated: September 24, 2026

Your shopping experience matters to us. At Gran Discover, every product is quality-checked before it leaves our warehouse. We know, however, that an item may not always meet your expectations. That's why we've built a clear, fair, and customer-friendly return and refund policy.

Order Processing Time: 1–3 business days Shipping Time: 3–5 business days

1. Return Window

You may request a return within 30 calendar days of receiving your order. Return requests submitted after the 30-day window cannot be processed. We encourage you to inspect your order as soon as it arrives and contact us promptly if anything seems off.

2. Return Condition Requirements

To qualify for a return, items must meet all of the following conditions:

  1. Unworn and unused — the item must show no signs of wear, stains, makeup marks, pet hair, odors, or any other form of contamination.
  2. All original tags attached — brand labels, hang tags, care labels, and hygiene stickers must remain intact and unaltered.
  3. Original packaging included — please return the item in its original box, protective bag, or wrapping whenever applicable.
  4. Unmodified — the item must not have been altered, tailored, repaired, or customized in any way.
  5. Odor-free — items that carry strong perfumes, smoke, or household scents cannot be accepted.

3. Non-Returnable Items

The following are not eligible for return or refund:

  1. Items that have been worn, washed, altered, or damaged after delivery.
  2. Items with missing, removed, or detached tags or labels.
  3. Items with strong, lingering odors (fragrance, smoke, cooking smells, etc.).
  4. Return requests made after the 30-day return window has expired.
  5. Final-sale or clearance items marked as non-returnable at the time of purchase.

4. How to Request a Return

  1. Contact our support team at info@grandiscover.us or call (773) 637-4000 with your order number and a short description of why you'd like to return the item.
  2. If your item arrived damaged, defective, or incorrect, please include clear photos of the product and its outer shipping box in your message.
  3. Our team will review your request and respond within 1–2 business days. Once approved, you'll receive a prepaid return shipping label along with simple, written return instructions.
  4. Pack the item securely in its original packaging with all tags attached, and ship it using the provided label.
  5. Keep your tracking number until we confirm the returned item has been received and inspected.

Please note: Returns sent to Gran Discover without prior authorization may be refused and returned to the sender at the customer's expense.

5. Exchanges

Need a different size, color, or variant? Contact us at info@grandiscover.us within 30 days of delivery and we'll arrange an exchange for you.

  1. If the replacement item is the same price, no additional payment is required.
  2. If the replacement item costs more, we'll send you a secure payment link for the difference.
  3. If the replacement item costs less, the difference will be refunded to your original payment method.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please notify us within 5 business days of delivery at info@grandiscover.us or (773) 637-4000. Include your order number and clear photographs of the issue.

We will provide a free prepaid return label and give you the choice of:

  1. A full replacement at no extra cost, or
  2. A full refund, including your original shipping charges.

7. Free Return Shipping

Gran Discover covers 100% of return shipping costs on all approved returns. A prepaid return label is issued at no charge after your return is authorized. We never charge restocking fees.

8. Refund Processing Timeline

After we receive and inspect your returned item:

  1. You'll receive a status update within 2–3 business days of arrival at our warehouse.
  2. Approved refunds are issued to your original payment method within 10 business days of approval.
  3. Depending on your bank or card issuer, it may take an additional 10 business days for the credit to appear on your statement.

9. Order Cancellation

  1. You may cancel an order within 24 hours of placing it, as long as it has not yet shipped.
  2. To cancel, contact us at info@grandiscover.us or call (773) 637-4000 with your order number.
  3. Once an order has shipped, it cannot be cancelled. You would instead need to follow the return process described above.
  4. If we cancel an order after payment has been processed, a full refund will be issued within 10 business days.

Contact Us

Gran Discover

  1. Phone Number: (773) 637-4000
  2. Email: info@grandiscover.us
  3. Address: 5657 W Belmont Ave, Chicago, IL 60634, USA
  4. Business Hours: Monday to Sunday, 9:00 AM – 6:00 PM

This return and refund policy applies to all purchases made through Gran Discover's online store. Gran Discover reserves the right to update this policy at any time. Please review this page periodically for the latest information.