Privacy policy

Effective Date: September 24, 2026 | Last Updated: September 24, 2026

Your privacy matters to us. At Gran Discover, we are committed to protecting the personal information of every visitor, registered user, and customer who interacts with our online store. This Privacy Policy clearly explains what data we collect, why we collect it, how we safeguard it, and the rights you have over your information.

About This Policy

This Privacy Policy governs all data collection and processing activities carried out by Gran Discover ("Gran Discover," "we," "us," or "our") through our website, customer support channels, and related digital services. By browsing our website, creating an account, or completing a purchase, you acknowledge and agree to the practices described in this document.

Business Entity Information:

Gran Discover 5657 W Belmont Ave, Chicago, IL 60634, USA

Email: info@grandiscover.us Phone: (773) 637-4000

1. Information We Collect

1.1 Information You Provide Directly

When you browse our store, register an account, place an order, or contact our support team, we may collect the following personal data:

  1. Full name (first and last name)
  2. Email address
  3. Telephone number
  4. Billing address and shipping address
  5. Payment card details — processed securely in transit; we never store complete card numbers on our servers
  6. Product preferences and order details, used solely to fulfill your purchases accurately
  7. Communication records, including support tickets, email correspondence, product reviews, and feedback submissions

1.2 Information Collected Automatically

Every visit to our website generates certain technical data through cookies, server logs, and analytics tools:

  1. IP address and approximate city-level geolocation
  2. Browser type, version, and operating system details
  3. Device category (mobile, tablet, or desktop)
  4. Pages viewed, products browsed, time spent on each page, and search queries entered
  5. Referring URL — the website or search engine that directed you to our store
  6. Shopping activity (cart additions, checkout initiations, completed transactions)

1.3 Information from Third Parties

We may receive supplementary data from the following external sources:

  1. Payment processors — transaction confirmations and fraud-detection signals
  2. Shipping and logistics carriers — dispatch notifications, tracking updates, and proof-of-delivery records
  3. Website analytics platforms — aggregated traffic statistics and performance insights
  4. Social media networks — when you engage with our brand content, leave reviews, or share our posts

2. How We Use Your Information

We use your personal data only for the purposes described below:

  1. Order Fulfillment. Your name, delivery address, and contact details are used to prepare, package, and ship your order. The information you provide is used solely to ensure the correct product reaches you.

  2. Customer Support. We reference your order history and account details to answer questions, process returns and exchanges, resolve delivery issues, and provide helpful product recommendations.

  3. Transactional Communications. We send order confirmations, shipping notifications, and delivery updates. With your explicit consent, we also send promotional emails featuring new arrivals, seasonal offers, and exclusive member deals.

  4. Website Optimization. Aggregated, anonymized usage data helps us improve page load performance, enhance product presentation, and refine the overall shopping experience.

  5. Fraud Prevention and Security. We analyze transaction patterns and account activity to detect potentially fraudulent behavior and protect both our business and our customers.

  6. Legal and Tax Compliance. We retain transactional records as required by applicable federal, state, and local tax regulations, including IRS guidelines and Illinois Department of Revenue requirements.

3. Cookies and Tracking Technologies

Our website uses cookies for the following purposes:

  1. Session persistence — preserving your shopping cart contents between visits
  2. User convenience — remembering your login details and display preferences
  3. Performance measurement — tracking page load times, bounce rates, and conversion paths
  4. Personalized advertising — delivering tailored advertisements only where you have given explicit opt-in consent

You may manage or delete cookies at any time through your browser settings. Please note that blocking certain cookies may limit specific site features, such as cart retention or automatic login.

We also use third-party analytics services (including Google Analytics) that collect anonymized usage data under their respective privacy agreements and data processing standards.

4. Payment Data Security

All financial transactions are processed through PCI-DSS certified payment gateways. We do not store, transmit, or directly access your full card number, CVV code, or banking credentials on our own systems.

Every payment exchange is protected using 256-bit SSL/TLS encryption, ensuring that your financial data remains fully confidential from the moment you submit payment information through to the processor's confirmation of the transaction.

5. Sharing and Disclosure

We do not sell, lease, rent, or trade your personal information to any third party for their independent marketing purposes. Limited data sharing occurs only with service providers essential to our operations:

  1. Payment processors — transaction amount, card token, and billing address, to authorize and settle payments
  2. Shipping carriers — recipient name, street address, phone number, and email, to deliver packages and provide tracking
  3. Website hosting platform — account and order data, to operate and maintain our online store
  4. Analytics providers — anonymized browsing statistics, to understand aggregate site performance
  5. Advertising partners — on-site browsing behavior (only where you have not opted out), to display more relevant ads on other websites
  6. Legal and tax authorities — transaction records, only when compelled by valid legal process

Every third-party partner is bound by a written data-processing agreement that strictly limits how your information may be used and stored.

Sharing for Targeted Advertising

As described in this Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar tracking technologies. We may share this personal information with third parties, including advertising partners, in order to show you advertisements on other websites and platforms that better align with your browsing interests and preferences.

The sharing of personal information for targeted advertising based on your activity across different websites may be classified as a "sale," "sharing," or "targeted advertising" under certain U.S. state privacy laws. Depending on your jurisdiction, you may have the legal right to opt out of these activities. To exercise this right, follow the instructions in Section 7 of this policy.

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled in your browser, we will, where applicable, treat this as a valid request to opt out of any activity that may be considered a "sale" or "sharing" of personal information, or other uses that may constitute targeted advertising, for the specific device and browser used to access our site.

6. Data Retention

  1. Account information — kept for the duration of your active account plus five (5) years after closure for tax and dispute-resolution purposes
  2. Transaction records — retained for a minimum of seven (7) years per IRS and Illinois state requirements
  3. Marketing consent preferences — stored until you withdraw your consent
  4. Cookie data — varies by cookie type (typically 30 days to 2 years, per each cookie's defined lifespan)

7. Your Privacy Rights

7.1 California Residents (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

  1. Right to Know. You may request a disclosure of the categories of personal information we have collected, the specific pieces of data in our possession, the business purposes for which data was collected or shared, and the categories of third parties with whom it has been shared.

  2. Right to Delete. You may request the erasure of your personal information, subject to limited exceptions such as completing a pending transaction, fulfilling a legal obligation, or addressing a security incident.

  3. Right to Correct. You may ask us to rectify inaccurate personal information — for example, an outdated shipping address or an incorrect phone number.

  4. Right to Opt Out of Sale or Sharing. You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. To exercise this right, you may:

    • Submit a request through our website or by contacting us at info@grandiscover.us or (773) 637-4000
    • Enable the Global Privacy Control (GPC) signal in your browser, which we honor as a valid opt-out preference for the device and browser used to visit our site

  5. Right to Limit Use of Sensitive Personal Information. We do not use sensitive personal information for any purpose beyond those explicitly permitted by applicable law.

  6. Right to Non-Discrimination. Exercising any of your privacy rights will never result in inferior pricing, reduced service quality, or denial of service.

7.2 Residents of Other U.S. States

Residents of other U.S. states may hold comparable rights under laws including:

  1. Virginia Consumer Data Protection Act (VCDPA)
  2. Colorado Privacy Act (CPA)
  3. Connecticut Data Privacy Act (CTDPA)
  4. Utah Consumer Privacy Act (UCPA)
  5. Other state privacy laws that may grant rights to opt out of the sale or sharing of personal information for targeted advertising

We honor opt-out requests and Global Privacy Control signals from all U.S. state residents, regardless of which specific state law applies to your situation.

7.3 How to Submit a Request

To exercise any of your privacy rights, contact us through either of the channels below. Please provide your name, email address, and, if applicable, your order number to help us verify your identity:

  • Email: info@grandiscover.us
  • Phone: (773) 637-4000

We will acknowledge receipt of your request and provide a substantive written response within 45 calendar days. If additional time is needed (up to 45 further days), we will notify you before the initial deadline expires.

7.4 Authorized Agents

You may designate a trusted individual or authorized service to submit privacy requests on your behalf. The agent must present a signed written authorization letter, and we reserve the right to independently verify identity before processing the request.

8. Global Privacy Control (GPC) Signal

Gran Discover recognizes and fully honors the Global Privacy Control (GPC) signal. If you visit our website with the GPC opt-out preference signal enabled, we will automatically treat this as a request to opt out of any activity that may be considered a "sale" or "sharing" of personal information, or other uses that may constitute targeted advertising, for the specific device and browser used to access our website.

No further action is required on your part — the signal is detected and processed automatically by our system.

9. Children's Privacy

Our website and services are intended exclusively for users aged 18 and older. We do not knowingly collect, solicit, or process personal information from children under the age of 13. If we become aware that a minor has inadvertently provided personal data, we will delete it immediately and without delay.

10. Third-Party Links and Embedded Content

Our website may contain hyperlinks to external websites, social media platforms, or embedded content from third-party services. Gran Discover is not responsible for the privacy practices or data-handling policies of these external destinations. We strongly encourage you to review the privacy policy of every third-party site you visit before sharing any personal information.

11. Policy Revisions and Updates

We may revise this Privacy Policy from time to time to reflect changes in our business operations, evolving legal requirements, or advances in technology. The most current version will always be posted on this page with its effective date clearly displayed at the top. We recommend reviewing this document periodically to stay informed about how we protect your data.

12. Contact Us

For any privacy-related question, concern, or formal request, please reach out to us through any of the following channels:

Gran Discover

  1. Phone Number: (773) 637-4000
  2. Email: info@grandiscover.us
  3. Address: 5657 W Belmont Ave, Chicago, IL 60634, USA
  4. Business Hours: Monday to Sunday, 9:00 AM – 6:00 PM

This Privacy Policy is effective as of the date displayed at the top of this page and applies to all personal information collected through Gran Discover's online presence, including our website, email communications, and customer support interactions.