Shipping policy

Effective Date: September 24, 2026 | Last Updated: September 24, 2026

Complimentary standard shipping on every order within the contiguous United States. At Gran Discover, we believe receiving your order should be just as enjoyable as shopping for it. That's why we offer free shipping on all orders — no minimum purchase, no hidden fees, no surprises at checkout. This policy explains how we process, package, and deliver your order straight to your doorstep.

1. Order Processing

All orders are carefully prepared for shipment within 1 to 3 business days from the date of purchase. Our fulfillment team operates Monday through Friday, excluding U.S. federal holidays.

  1. Orders placed before 3:00 PM Central Time (CT) on a business day will typically be processed that same day.
  2. Orders placed after 3:00 PM Central Time (CT) will be processed on the following business day.
  3. Orders placed on weekends or federal holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number and a direct link to the carrier's tracking page — typically within 24 hours of shipment.

2. Shipping Cost, Coverage & Delivery Timeframes

Detail Information
Shipping cost Free — on every order, no minimum required
Handling or processing fees None
Carriers used USPS, UPS, or FedEx (selected based on destination and package dimensions)
Order processing time 1–3 business days
Estimated delivery 3–5 business days after shipment
Total estimated delivery 4–8 business days from the date of purchase
Shipping coverage area Contiguous (lower 48) United States only
Not shipped to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations


Please note: Delivery timeframes listed above are estimates and are not guaranteed. Actual delivery times may vary due to inclement weather, peak holiday seasons, carrier volume, or other unforeseen logistical circumstances beyond our control.

3. Tracking Your Order

Once your order ships, your shipping confirmation email will include:

  1. A unique tracking number assigned to your shipment
  2. A direct link to the carrier's real-time tracking page
  3. Instructions for signing up for delivery notifications so you can stay updated every step of the way

You can also check your order status at any time by logging into your account on our website and viewing your order history.

4. Packaging Practices

We take great care in how we package your items to ensure they arrive in flawless condition.

General Merchandise

Every item is carefully inspected, securely wrapped, and placed in a protective poly bag or sturdy outer box to prevent damage, moisture exposure, and mishandling during transit. Fragile products receive additional cushioning and reinforcement before dispatch.

5. Address Accuracy

Please double-check your shipping address carefully before completing checkout. Gran Discover is not responsible for orders shipped to an incorrect, incomplete, or undeliverable address that was provided by the customer at the time of purchase.

  1. If you need to update or change your shipping address after placing an order, please contact us immediately at info@grandiscover.us or call (773) 637-4000 with your order number.
  2. We will do our best to update the address before your order enters our fulfillment pipeline — however, address changes cannot be guaranteed once processing has begun.
  3. Orders placed with a shipping address located in Alaska, Hawaii, U.S. territories, or any international destination will be automatically cancelled and fully refunded.

6. Lost, Stolen, or Damaged Packages

6.1 Lost Packages

If your package has not arrived by the end of the estimated delivery window, please reach out to our support team. We will initiate a formal trace with the carrier and work toward a swift resolution, which may include reshipment of your order or a full refund.

6.2 Damaged Packages

If your item arrives damaged, please follow these steps:

  1. Retain all packaging — including the outer shipping box, filler material, and any internal packaging.
  2. Photograph the damage — capture clear images of both the outer shipping box and the item itself from multiple angles.
  3. Contact us within 5 business days of delivery at info@grandiscover.us with your order number and the damage photographs attached.

Upon review of the evidence, we will offer you the choice of a replacement item or a full refund — at absolutely no additional cost to you.

6.3 Packages Marked "Delivered" but Not Received

If the carrier's tracking system shows your package as delivered but you have not received it:

  1. Check with neighbors, your building management or leasing office, or your local mail carrier.
  2. If the package still cannot be located, contact us within 5 business days of the delivery notification and we will file a formal claim with the carrier on your behalf.

7. Multiple Packages

If your order contains multiple items, they may be shipped in separate packages and arrive on different days — depending on item availability, warehouse location, and package size. You will receive a separate shipping confirmation email for each individual shipment, each with its own tracking number.

8. International Shipping

At this time, Gran Discover ships exclusively within the contiguous United States (lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or any international destination. We apologize for the inconvenience and hope to expand our shipping coverage in the future.

Contact Us

If you have any questions about your order, shipment status, or this shipping policy, please don't hesitate to get in touch:

Gran Discover

  1. Phone Number: (773) 637-4000
  2. Email: info@grandiscover.us
  3. Address: 5657 W Belmont Ave, Chicago, IL 60634, USA
  4. Business Hours: Monday to Sunday, 9:00 AM – 6:00 PM

This Shipping Policy is effective as of September 24, 2026 and applies to all orders placed through the Gran Discover website. We reserve the right to update this policy at any time. Please review this page periodically for the latest shipping information.